FAQ

What types of cycling products do you sell?

We specialise in a wide range of cycling essentials including:

• Safety gear (helmets, arm & elbow protection, body armour)
• Bike accessories (lights, bells, locks, pumps, reflectors, saddles)
• Transport solutions (bike trailers, child bike seats, cargo trailers)
• Action cameras and cycling-specific lighting systems

How do I choose the right helmet size?

We recommend measuring your head circumference about 1 inch above your eyebrows. Our product pages include detailed size charts for each helmet model. When in doubt between two sizes, choose the smaller one for a snug, secure fit.

Are your bike lights waterproof?

Most of our bike lights feature at least IPX4 water resistance (splash-proof), with many offering IPX6 or higher (heavy rain resistant). Check individual product specifications for exact ratings.

What are my shipping options?

We offer two convenient shipping methods:

• Standard Shipping (£12.95): 10-15 day delivery via DHL/FedEx with real-time tracking
• Free Standard Shipping: For orders over £50, delivered in 15-25 days via EMS

All orders are processed within 1-2 business days (excluding weekends).

Do you ship internationally?

Yes! We ship worldwide except to some remote areas in Asia. Our Manchester-based team personally oversees every international shipment to ensure your cycling gear arrives safely.

How can I track my order?

All shipments include real-time tracking. You’ll receive a tracking number via email once your order is dispatched. For urgent inquiries, email us at [email protected] with your order number.

What is your return policy?

We offer a 15-day return window from the delivery date. Items must be unused, in original packaging with all tags attached. Simply email us at [email protected] to initiate a return.

How long do refunds take?

Once we receive your returned item, we process refunds within 3-5 business days to your original payment method. Note that bank processing times may vary.

What if my item arrives damaged?

We take great care in packaging all orders, but if your gear arrives damaged, please email photos of the damage and packaging to [email protected] within 48 hours of delivery for immediate assistance.

What payment methods do you accept?

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed with 256-bit encryption.

Is it safe to store my payment details?

We don’t store any payment information on our servers. All payment data is processed through our PCI-DSS compliant payment partners for maximum security.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account lets you track orders, save preferences, and checkout faster next time.

How should I maintain my bike helmet?

Clean the outer shell with mild soap and water. Never use harsh chemicals that could degrade materials. Store away from direct sunlight and replace after any significant impact (even if no damage is visible).

What’s the lifespan of protective gear?

Most safety equipment (helmets, armour) should be replaced every 3-5 years due to material degradation, or immediately after any crash where the gear absorbed impact.