At Cheap Helmet Ride Store, we’re passionate about getting you the cycling gear you need for your adventures. Below you’ll find all the details about our shipping and returns processes to ensure a smooth shopping experience.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to meet your needs:

1. Standard Shipping – £12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Trackable service with regular updates

2. Free Shipping

  • Available on orders over £50
  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian and remote regions.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Returns & Exchanges

We want you to be completely satisfied with your cycling gear. If you’re not happy with your purchase, we offer a straightforward returns process.

Our Returns Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible:

  • The item must be unused and in the same condition as received
  • The item must be in its original packaging with all tags attached
  • You must provide proof of purchase (order number or receipt)

Important Safety Notice

For safety reasons, we cannot accept returns on the following items unless they are defective or damaged upon arrival:

  • Bike helmets
  • Body armour

These items must meet strict safety standards and cannot be resold once they’ve left our warehouse.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact us within 15 days of receiving your order by emailing [email protected] with your return request
  2. Use our template below to ensure we have all necessary information
  3. We’ll respond within 2 business days with return instructions and an RMA (Return Merchandise Authorization) number
  4. Package the item securely in its original packaging with all accessories
  5. Ship the item back to us at the address provided, including the RMA number clearly on the package
  6. Once we receive and inspect your return, we’ll process your refund or ship your exchange

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Processing

Once your return is received and inspected (typically within 3-5 business days of arrival):

  • Refunds will be processed to your original payment method
  • Credit card refunds typically appear within 5-10 business days (depending on your bank)
  • PayPal refunds are usually processed within 24 hours
  • You will receive an email notification when your refund has been issued

Exchanges

To exchange an item for a different size or color:

  • Follow the same return process above
  • Clearly indicate in your email that you’re requesting an exchange and specify the replacement item
  • We’ll ship your new item as soon as we process your return (additional shipping charges may apply)

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:
Dear Cheap Helmet Ride Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Item(s) to return: [Product Name(s) and Quantity]
Reason for return: [Please specify – wrong size, defective, etc.]
Requested action: [Refund / Exchange for (specify item)]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Our Return Address

Cheap Helmet Ride Store
14 Hulme St, Manchester, GB M7L 1UH
United Kingdom

Note: Please wait for your RMA number before shipping returns to ensure proper processing.

Damaged or Defective Items

If your item arrived damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund and cover all return shipping costs.

For any questions about our shipping or returns policy, don’t hesitate to contact our customer service team. We’re here to help you get the right cycling gear for your adventures!